In the following cases, you might come across “Submit Failed” with your order:
1. Block rollback
Your order might fail if the MainNet is experiencing block rollback.
2. Failure to call contracts
Your order might fail when contracts cannot be called, which will happen if you do not have enough Energy, bandwidth or token balance in your address.
Transaction consumes your bandwidth and Energy. You can obtain bandwidth and Energy by freezing TRX, or make sure that there are enough TRX in your account balance for burning (TRX > 1).
3. Network Delay
Occasional MainNet delay or unstable nodes might affect your order.
Failed orders can’t trade, nor can it cause any asset loss to you. When “Submit Failed” occurs, we advise you to wait for a while. You may place your order again if you see no change in the order status.
If you have more questions, please submit a support request and we will attend to it a.s.a.p.
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